Summary
- Batch of stock has been lost en route
- Reason you are being notified so late is because we were holding out for the stock to miraculously arrive, which we have found out very recently is definitely not going to happen
- We are using this opportunity to improve your design one more time
- New stock will arrive in September/October, however pre-orders will be fulfilled officially in November
So with that said, please let us know how you’d like to proceed by emailing us either Option A or B:
A: Receive a full refund
B: Wait until November and receive an extra freebie within your order as a thank you for waiting (and helping keep the Hippo-dream alive)
Please email your order number to he***@hi******.uk along with your chosen option.
Either way, please allow me to re-iterate my most sincere apologies. It’s not my/our aim to add any stress or anxiety – we just want to make a genuinely cool play mats!
Looking forward to hearing from you.
Kind Regards,
Marcos Millet
Hippo Mat™ Founder
