So with that said, please let us know how you’d like to proceed by emailing us either Option A or B:
A: Receive a full refund
B: Wait until November and receive an extra freebie within your order as a thank you for waiting (and helping keep the Hippo-dream alive)
Please email your order number to firstname.lastname@example.org along with your chosen option.
Either way, please allow me to re-iterate my most sincere apologies. It’s not my/our aim to add any stress or anxiety – we just want to make a genuinely cool play mats!
Looking forward to hearing from you.
Hippo Mat™ Founder